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Why doesn't ShippingServiceSelected in an order match ShippingServiceOptions specified in the listing

  • Answer ID 5112
  • Published 02/25/2020 07:00 PM
  • Updated 02/25/2020 07:00 PM
  • Permalink https://ebaydts.com/eBayKBDetails?KBid=5112
Why doesn't ShippingServiceSelected in an order match ShippingServiceOptions specified in the listing

When making GetOrders call, I see ShippingServiceSelected as ShippingMethodStandard.  But the listing of this order does not include this shipping service:

GetOrders response:

<ShippingServiceSelected>

<ShippingService>ShippingMethodStandard</ShippingService>

<ShippingServiceCost currencyID="USD">0.0</ShippingServiceCost>

<ShippingPackageInfo>

<EstimatedDeliveryTimeMin>2019-06-26T19:00:00.000Z</EstimatedDeliveryTimeMin>

<EstimatedDeliveryTimeMax>2019-06-26T19:00:00.000Z</EstimatedDeliveryTimeMax>

<HandleByTime>2019-06-22T06:59:59.000Z</HandleByTime>

</ShippingPackageInfo>

</ShippingServiceSelected>


GetItem response:

<ShippingServiceOptions>

<ShippingService>FedExHomeDelivery</ShippingService>

<ShippingServiceCost currencyID="USD">0.0</ShippingServiceCost>

<ShippingServiceAdditionalCost currencyID="USD">0.0</ShippingServiceAdditionalCost>

<ShippingServicePriority>1</ShippingServicePriority>

<ExpeditedService>false</ExpeditedService>

<ShippingTimeMin>1</ShippingTimeMin>

<ShippingTimeMax>5</ShippingTimeMax>

</ShippingServiceOptions>

<ShippingServiceOptions>

<ShippingService>USPSPriority</ShippingService>

<ShippingServiceCost currencyID="USD">50.0</ShippingServiceCost>

<ShippingServiceAdditionalCost currencyID="USD">50.0</ShippingServiceAdditionalCost>

<ShippingServicePriority>2</ShippingServicePriority>

<ExpeditedService>false</ExpeditedService>

<ShippingTimeMin>1</ShippingTimeMin>

<ShippingTimeMax>3</ShippingTimeMax>

</ShippingServiceOptions>


This situation can happen if the seller use and applies rate table to a listing.  


Generally speaking, a rate table specifies shipping cost using different shipping service categories (i.e. Economy, Standard, Expediated) per ship to location. 


There are 3 types of rate tables:

  1. Item based: Specifies flat shipping cost per item. If a buyer from a matching location in the rate table purchase the item, selects a matching shipping service category specified in the rate table, the below shipping information will override what’s specified on the listing:

    • Shipping cost

    • Shipping service option (default shipping service based on the shipping category will be used)


  1. Weight based: Specified shipping cost per pound. If a buyer from a matching location in the rate table purchase the item selects a matching shipping service category specified in the rate table, the below shipping information will override what’s specified on the listing:

    • Shipping charge will be calculated based on weight and cost specified in the rate table

    • Shipping service option (default shipping service based on the shipping category will be used)


  1. Surcharge base: Additional surcharge to apply on top of shipping cost specified on the listing.  If a buyer from a matching location in the rate table purchase the item selects a matching shipping service category specified in the rate table, the below shipping information will override what’s specified on the listing:

    • Additional surcharge will be added to the base shipping cost

For this type of rate table, shipping service option will not override what’s specified in the listing



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